Skip to Content

How to prepare your donation

Our donation bins are open for donation collection, please use our  Find a Bin tool to locate a bin near you. Please ensure items are bagged when using our donation bins. We also ask that you do not leave any items outside a bin as they will spoil and not be suitable for reuse and will end up as waste. Our Household pick up is available in select markets

For household pick up, all items must be packed in sealed bags or boxes, weighing less than 40 lbs., and placed on the doorstep to ensure a safe, contactless, pick up for our donors and staff.

Loose items will not be collected

Accepted items

Keep items small enough for one person to pick up and carry in a sealed box

Accepted items

Place any textiles in a standard 67 Litre garbage bag

Accepted items

Gather your household items together and put them in sealed boxes

Not accepted items

Make sure each item, bag, or box does not exceed 40lbs in weight

Not accepted items

Do not include organic or hazardous materials in your donation

Not accepted items

We do not accept any large appliances or furniture

Ready to get started?

Please keep in mind our drivers cannot enter your home or backyard to pick up items. All items must be clearly labelled with a D (download a printable label) and left on the front porch of your home or in your building lobby if you live in an apartment/condo. 

illustration of a donation bin Find a donation bin illustration of a truck Schedule a pick up