Frequently Asked Questions
You have questions, we have answers. If you cannot find the answer you need below, you can contact us here or call us toll-free from anywhere at 1-800-505-5525.
If your household pick up was not collected, please contact us using our contact form or call our customer service at 1-800-505-5525. We apologize for any inconvenience.
Diabetes Canada’s Fundraising Made Easy program helps schools, clubs and communities across Canada host their own clothing drives and raise funds for their trips, equipment, uniforms and more, while supporting diabetes research.
All your school, club or community needs to get started with this program is to contact us here.
Diabetes Canada is always looking for support from corporations, local businesses, schools, municipalities and communities. You can help by becoming a host for clothing donation bins, sponsoring a community clothing drive, becoming an apartment/condominium building pick up coordinator or arranging for your business or school to conduct a clothing drive on our behalf. For more information on how to get involved, contact us here.
When you donate clothing to Diabetes Canada, you help the environment by responsibly processing your donations through the Think Recycle™ program.
Each year, the program diverts more than 100 million lbs. of clothing and household items from landfill sites across Canada. This translates into savings of 942 million kWh of energy - equivalent to driving a compact car more than 46,000 times around the globe - and reduces our carbon footprint by 280 million kilograms.
Yes. Canada's largest collector of clothing donations, the National Diabetes Trust (NDT), is a purpose driven social enterprise that has focused on the collection of textiles and small household items since 1985. 100% of net proceeds raised by NDT directly supports the work of Diabetes Canada and the world-leading diabetes research, education, advocacy and programs it funds. NDT diverts 100 million pounds of textiles a year through the collection and sale of items.
At this time, we do not service Québec, Yukon, Northwest Territories or Nunavut. We do, however, continue to assess how we can expand bins and clothing donation pickup to all regions of the country.
Since 1985, our reusable goods donation program has enjoyed an exclusive partnership with Value Village where all donations generate funding to support Diabetes Canada.
Diabetes Canada is responsible for soliciting, picking up & delivering goods to Value Village stores. The program is paid based upon the volume of goods delivered. Through this partnership, Diabetes Canada raises $8.7 million annually (net), where proceeds raised support diabetes research, education, programs, services & advocacy.
Diabetes Canada’s reusable goods donation program will schedule regular pick ups of reusable items at your convenience. We have an online scheduling tool you can use to arrange your next pick up and also a toll-free number (1-800-505-5525) you can call anytime. We also have clothing donation bins located in communities across Canada, where individuals can drop off their gently used clothing and cloth items at anytime.
Money raised will be identified as revenue generated from the local community. Since Diabetes Canada seeks to maximize every dollar made, money is pooled at the national level and used at all levels of Diabetes Canada.
Diabetes Canada needs to raise funds to support the 11 million Canadians living with diabetes or prediabetes including world leading research, education, programs, services and advocacy.
Volunteers are very important to Diabetes Canada. However, it is necessary that we have full-time staff working on our team as volunteers require more flexibility and usually are not able to dedicate the time required to operate this program.
The Canada Revenue Agency requires registered charities to determine the fair market value of any non-cash donations that they receive in order to issue a tax receipt. This proves to be a very difficult task for used clothing items, for this reason charities who are recycling clothing do not issue receipts.
National Diabetes Trust is committed to the highest ethical standards. We do this by conducting our business with maximum integrity and by achieving full compliance with all applicable laws, rules, and regulations.
For more details, download and read the full Whistleblower Policy (PDF).
If you wish to file Reportable Activity, please fill out the Whistleblower Form.